Saturday, June 16, 2012

MTV India perhaps thinks IPOD has no future !

The brand marketplace is flooded with examples of brands losing focus on their core strengths and diversifying into known or unknown territories in the rationale of killing brand fatigue and expanding the brand reach and therefore loyalty.

So, it is not embarrassing for MTV to think on similar lines. It is anyway pretty obvious to think of reality programming to be the natural progression from music.

What surprises me however is that MTV is (or has become) deaf and blind to consumer speak and programming quality. More so, when MTV is known to drive deep into the culture of its consumers.

A quick search can give us consumer speak on websites such as MouthShut and Yahoo Answers. They all shout 'Where is the Music?', 'Where is the M of MTV?' Click on the links to get a sample of consumer speak.

About the programming quality and conscience, the lesser said is the better. Crunch for instance, is the most sleazy show that is made for youth in the name of reality. It has obscenities, cleavages and everything that a 15 year old should not perhaps watch. Above all, where is the music element in MTV Crunch, for that matter in Splitsvilla, Roadies and StuntMania.

MTV used to quite admirable around a decade back till the whole "Kyonki Saas...etc" wave hit them real hard on their conscience. That was the soap opera TRP revolution.

They had overtaken [V] in the early 2000 (correct me if I am wrong!) to become India's top rated music channel. It was admirable how MTV localised content completely tailored to the Indian youth. The channel embraced Bollywood and launched a nationwide hunt for new Indian veejays. One winner was a former Miss India. It tapped into young people's passions for cricket and fashion. It came up with a few hits, notably MTV Bakra - in which the host, Cyrus Broacha, played gags on unsuspecting people. So popular was Bakra that friends of Bollywood stars or famous cricket players often contacted MTV to ask Broacha to play a bakra on the celebrity. Broacha had become so famous that he interviewed Bill Gates when the Microsoft chairman wanted to speak to India's young people about AIDS.

It was quite amazing that one country's MTV looked (still does) very little like the another's. Bill Roedy - President of MTV Networks International, once said, "MTV India is very colorful, self-effacing, full of humor, a lot of street culture. China's is about family values, nurturing, a lot of love songs. In Indonesia, with our largest Islamic population, there's a call to prayer five times a day on the channel. Brazil is very sexy. Italy is stylish, elegant, with food shows because of the love of food there. Japan's very techie, a lot of wireless product."

The problem started when being the No. 1 music channel wasn't a big enough business for MTV. With so many general interest channels, MTV could not command premium prices for advertising, even on its popular shows. Moreover, television viewership in India is extremely fragmented. MTV had to compete with regional music channels aimed at viewers who speak Tamil, Telegu, and Punjabi. A prime-time 30-second spot on MTV typically sold for roughly 8,000 to 11,500 rupees, whereas the rate was multiple times for a similar spot on a General Interest Channel like Star TV.

The popularity of Star and Sony made it hard for MTV to attract viewers, because India is still the kind of place where families tend to gather around the TV set. Because most young viewers watched soaps such as Kyonki or Jassi, media buyers didn't need to advertise on MTV to reach them. Alex Kuruvilla - Ex MTV India Managing Director once said, "How do you beat the story of the mass players who can deliver a high number of eyeballs? That is actually the single biggest challenge we face as a niche channel"

Initially, MTV responded quite creatively, I would say. To go beyond the selling of 30 second spots, MTV started inviting advertisers to help it develop new programs. For example, MTV and Honda came up with a show called Roadies that follows a set of boys and girls who drive motorbikes across India.

When Unilever wanted to launch a deodorant called Axe, with the theme of "long-lasting freshness", MTV staged what it called the world's longest dance party (55 hours) in a suburb of Delhi, attended by 15,000 people and certified by the Guinness Book of World Records.

Lycra introduced its brand to India by sponsoring the MTV Style Awards. For Microsoft, the channel designed a show called Web Watch to promote its MSN online network.

But then I guess MTV got carried away. It seemed that revenues could only come through fiction based episodic content. Kuruvilla had said, "Right now the media consumption model for us is snacking. We want to migrate that audience to more regular appointment viewing every week."

Kuruvilla and his team didn't understand that biscuits cannot become meal and fight for brand loyalty during lunch and dinner time of consumers. It will always remain a snack, and be extremely profitable at that.

In 2004, MTV India, in collaboration with Balaji Telefilms, launched its first fiction serial ‘Kitni Mast Hain Zindagi’. The show turned out to be immensely popular. The number of episodes were extended from the initial 39 to 107.

I have my reservations if it was the content that made the show a success. I have three reasons for the show's success. Firstly, it was produced by Balaji which was producing the hugely successful Star TV show "Kyonki Saas...". So there was a huge media hype around it. Everybody in India knew that MTV is coming up with fiction serial much like Star and Sony. Secondly, MTV did a great job by doing a nation wide casting to build anticipation for the new soap. MTV had held open tryouts for the show in more than 100 cities, big and small, across India. About 7,000 people showed up for a Delhi casting call. That was one of the biggest audition ever. Lastly, it was a novelty that the great MTV is doing a fiction serial. It must be good.

The obsession and the short-sightedness continued with renewed vigour after the success of the initial fiction and reality content. When it comes to bottom line, revenues and profitability, it is quite easy to stagger and take the most obvious strategy in short term view. For instance, who can doubt the statement, "Sex Sells".

Today MTV is more famous for Roadies, Spiltsvilla and Crunch. I call them sexy fiction. The creative programming content includes slangs like BC and MC, lot of legs with mini skirts being the compulsory dress code, close-up of cleavages, slutty behaviour, hugging, kissing and (would you believe) massaging. Obscenities are beeped in the television episodes, as there are regulations. So MTV has come up with an innovative way of making the youth listen to the obscenities. These programmes are broad casted live on YouTube. One of the MTV executives tells me that there are no regulations on the Internet. Wah!

Can someone take MTV to jail!!! Where is their moral and social responsibility towards the youth of the country? The majority of the MTV viewers are between the age of 15 to 25 years.

Of course, it would be unfair to say the MTV has completely stopped doing good music. We still have shows like Coke Studio, Roots and Sound Trippin. Although Coke Studio Season 1 was dissappointing, yet overall they are good content. You may want to listen to this great track by Papon.




There is a strategic and a communication question that we need to ask ourselves (communication / marketing professionals). Has Music lost its charm among the youth? Of course not, I would assume. If music still sells and would always sell, why MTV could not sustain itself with music alone? Is this about a dearth of creativity among us that MTV fell prey to sexy programming? We tend to miss the point that sexy content gives superficial and flirty TRPs, which actually spread negative brand perception. The same eyes ogling at MTV Crunch would, at one breath, condemn MTV for doing such shows.

The question is: "Would IPOD lose its market share and profitability if it could only play music?"

MTV as a brand needs to be more resilient, not to succumb to easy TRP tactics. There are enough creative opportunities present in the field of promoting good music, and music transcends all age groups, social strata, caste, creed and religion.

If regular appointment viewing is what brings in the ad revenues, it can come in with music as well. Indian Idol is a great example!

Sunday, December 11, 2011

Ideas that went viral and how!

Viral marketing, viral advertising or more pertinently the surprise of a 'million hits on facebook/youtube' basically refers to a creative output that spreads like wild fire and reaches millions of us in a very short period of time.

A creative output that encourages a certain set of the society having high social networking potential to share it.

A creative output that convinces the other certain set of the society having the curiosity to view or experience it.

With Youtube, Facebook and Twitter, viral marketing has become more pronounced in our day to day lives. Recently we saw the Flash Mob video at the CST Railway station, Mumbai. Please click here to experience the video if you haven't already. It has clocked 1,745,676 views as I write this blog.

Then we have seen Sonu Nigam taking advantage of the viral "Why This Kolaveri Di" to promote his son with a very methodically edited video of his son singing Kolaveri Di. The original video has clocked 21,839,944 views, not considering the other youtube edits of the same video. Even the Sonu Nigam engineered video has garnered 2,877,936 views.

A few generations back, viral ideas travelled through word of mouth, then I remember them travelling through MMSes, now they travel by the WORD OF MOUSE !

Speaking of word of mouth, the best example of an idea going viral, outside of the virtual world, is of course 'Harry Potter'. This series of books written by Ms. J. K. Rowling has been translated into 65 languages and has sold more than 325 million copies in more than 200 territories around the world. The Harry Potter films produced by Warner Bros. Pictures have grossed $3.5 billion worldwide at the box office.

MMSes as a medium for spreading virals also attained huge eyeballs and gossip. Stories of two bollywood movies - DevD and LSD were based on the phenomena.

Do you remember the Ashmit Patel - Ria Sen MMS clip? It has again re-surfaced on youtube and is gaining popularity. You guys have to hunt for the link yourself on this. You can click here to hear an interesting news on it though... Hai Rabba, Ashmit! kuch to sharam karo..!

MMS virals were more of pornographic content, probably because MMS travelled from peer to peer and the mobile device is extremely personal. It was like how many men read a classic novel before going to bed alone!

Whatever said and done, pornography has limited scope in the society. MMS was soon bowled over by the social networking websites. Today is the generation of Youtube and FaceBook. And here comes the word of Mouse!
  
Some of the interesting epidemic that the mouse had spread:
  1. Charlie bit my finger - again ! (395,738,061 views)
  2. David After Dentist (103,648,602 views)
  3. Talented Fat kid Dancing to Dhinka Chika (1,541,922 views)
  4. A blog that has received over 2700 comments and over 1 million page-views - An open letter to a Delhi boy written by an amateur cum 'celebrity-now' blogger Shahana Nair Joshi
Going by these phenomena, it is obvious that the dream of every brand manager is to have at least one viral campaign in their careers. The biggest question still remains, how to create a viral campaign?

There are quite a few brand campaigns that have gone viral on youtube. Click on this line to sample a few.

The new Nokia Lumia - The Amazing Everyday video is going viral as we speak. It has clocked over a million page views already. 1,034,928 views to be precise. It has surpassed Samsung's "The Next Big Thing" Galaxy S II Commercial. Going by this, can I pressume that Microsoft has finally arrived into the mobile OS market? Perhaps, yes. Perhaps, no.

There is also hope for the old popular commercials to go viral today. If the brand has the ethos intact, why not re-popularise the old commercials.. The 1984 Apple Macintosh commercial is a case in point. It has received many millions of views. One of the many youtube uploads of the video has garnered 8,797,112 page views.

This world of viral marketing is the new challenge for every creative mind in the advertising and marketing industry. There are no easy answers or theory, just like there is no theory behind why Lady Gaga has the maximum number of followers on Twitter, followed by Justin Bieber, Kim Kardashian (can you believe this?) and Britney Spears.... I cant name the line-up. It is gross. But it is a fact. Is beauty really skin-deep?

Honestly, designing a viral campaign would mean the final stamp on knowing not only consumer behaviour well, but also a generation to its bone marrow.


Till the time I can't create, Let me just spread.

Sunday, November 27, 2011

Indigo Airlines - Intelligent Branding

Just boarded my flight back to Mumbai after a wonderful evening at MICA, Ahmedabad. In my mind, I am thanking the MICA team for booking the tickets with Indigo Airlines.

Indigo never fails to surprise me with their brilliance. The crew, the hostesses, their marketing ideas, the in-flight announcements, their time adherence, their customer service... the list is endless. They know their business well.

No surprises that they are the most profitable airlines in a time when kingfisher has become pawnfisher with no money to pay for fuel.

So how Indigo pleased me this time...
  1. Quite obviously, the hostesses were looking better than ever. They were wearing a hat that we normally see on international flights. And very pleasantly, they had the same stylish haircuts!  
  2. Most interestingly, they were wearing a cute badge on their left sleeves saying 'I am going international'. What a great communication idea to talk to existing customers! It could have said 'We are going international'. Most marketeers would have written it that way. But there is a reason why Indigo is also the best employer in the transportation industry. The 'I' factor will make every hostess will feel proud of the message and own the message which will positively affect their service standards.
  3. Have you ever seen Sandwiches photographed like this? A top cross-section view. The in-flight 
      Inflight Magazine of Indigo
    mag is top class and no-nonsense. 1 page each for veg and non-veg food, two pages for snacks, two pages for munchies, one page for juices/drinks, two pages for full page ads clubbed together, 4/5 pages on Indigo merchandise, and 3 pages about Indigo. Interestingly they talk about various awards inside a simple trophy mnemonic in the merchandise pages in an unobtrusive way.
  4. I was delighted to hear 'please do not forget to save your work that you might have done on your laptop before switching it off'. How do they arrive at such great ideas when every other airlines are simply being so usual and normal? 
Thank you Indigo for a great flight. We have just landed in Mumbai. I will surely show my gratitude by traveling with Indigo every time.

All the best.